Natural Beaute - Privacy Policy

Updated June 2026

At Natural Beaute, we are committed to protecting your privacy and handling your personal information with care, professionalism and transparency. This Privacy Policy explains how we collect, use and store your personal information when you visit our salon, use our website or book treatments with us.

Information We Collect

To provide treatments safely and professionally, we may collect and store personal information including: 

• Name
• Address
• Telephone number
• Email address
• Date of birth
• Appointment and booking history
• Relevant health and consultation information
• Payment and transaction records
• Website usage information through cookies and analytics

Health information is only collected where necessary to ensure treatments are safe and suitable for you.

How We Use Your Information

We use your information to:

• Manage and confirm appointments
• Provide safe and personalised treatments
• Maintain consultation and treatment records
• Contact you regarding appointments or salon updates
• Respond to enquiries
• Process payments and bookings
• Improve our services and website experience
• Send occasional marketing communications where consent has been given

Personal information is processed under one or more of the following lawful bases under UK GDPR:

• Performance of a contract
• Compliance with a legal obligation
• Legitimate business interests
• Consent where required

Marketing Communications

If you have given consent, we may occasionally contact you with salon news, promotions, special offers or treatment updates. You can withdraw consent or unsubscribe from marketing communications at any time by:

•  Clicking the unsubscribe link in emails
• Contacting us directly
• Updating your communication preferences

Please note that service-related communications regarding appointments or bookings cannot be opted out of.

Photographs and Images

With your consent, photographs may occasionally be taken before, during or after treatment for clinical records, treatment planning, progress monitoring, training purposes or marketing activities.

Clinical photographs may form part of your confidential treatment record and will be stored securely in the same manner as other client information. These photographs may be retained where required for legal, regulatory, insurance or professional record-keeping purposes.

Training and marketing photographs are entirely optional and will only be used where appropriate consent has been provided. Refusal to consent will not affect your treatment in any way.

Consent for training and marketing photographs may be withdrawn at any time by contacting us. If consent is withdrawn, we will cease future use of the photographs for these purposes and will remove photographs from platforms and materials under our control where reasonably possible. However, photographs that have previously been published online may have been viewed, shared, copied or stored by third parties and complete removal cannot be guaranteed.

How Your Information Is Stored

We securely store client information using GDPR-compliant salon and booking management systems, including Ovatu. Some data may be securely processed outside the UK through trusted third-party providers who meet appropriate GDPR data protection standards. We take appropriate physical, electronic and organisational measures to protect your personal information from unauthorised access, loss or misuse.

How Long We Keep Your Data

We only retain personal information for as long as necessary to fulfil legal, insurance and business requirements. Consultation and treatment records may be securely retained for up to 7 years following your last appointment unless a longer retention period is required by law. If you request closure of your account or deletion of your data, we will securely remove information where legally appropriate to do so.

Your Rights

Under UK GDPR, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data where applicable
• Restrict or object to certain types of processing
• Withdraw consent for marketing communications at any time

You are entitled to request a copy of the personal information we hold about you. We will normally respond to valid requests within one calendar month.

Children's Privacy

Natural Beaute does not knowingly collect or store personal information relating to children under the age of 16 without appropriate consent.

External Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of external websites.

Contact Us

If you have any questions regarding this Privacy Policy, wish to exercise your data protection rights, or would like a copy of the information we hold about you, please contact us using the Contact Us form on our website, by telephone on 01205 838644, or in writing to Natural Beauté, Wyberton, Boston, Lincolnshire.

If you remain unhappy with how your personal information has been handled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).